Episode: The View from Inside the Glass Cube


Note to Self Logo
Subscribe
The View from Inside the Glass Cube
Intimate, exhausting, stressful, and satisfying... working in the Apple Store is far from an ordinary retail job. Especially this week. With Apple-mania sweeping the tech world following the announcement of the new iPhone 6 and a slick new Apple Watch, New Tech City is looking past the hot gadgets and straight at the people sweating away in the glass cube: Apple Store employees.

"We don't have to sell anything... We could put up a vending machine and it would sell itself."

Despite a strict Apple policy against talking to media, even after quitting, four former "specialists" tell us what they think of all the hype and of the people lining up for weeks outside the doors. We've got horror stories, confessions of Apple love, and tips for navigating a product release from the experts. Hint: you don't need to wait in line. 

Quotes from this episode: 

  • On the emotional toll: "I found myself counseling or consoling people twice my age in a way I never thought I would."

  • On how to be good at the job: “When someone comes to you in tears, you just have to be a human.” 

  • On getting the job: "I had to do four interviews. By the 4th one I was ready to tell them to stick it." 

  • On how customers treat them: "If you go to an Apple store, just be nice. Please. That’s it."

  • On the joys: "We couldn’t wait to help people… the most rewarding part of our job was getting to work one to one with people."

  • On the culture: "When you start working at Apple you are just immediately indoctrinated to Apple culture."

If you like this episode why not share it with someone you know & subscribe to New Tech City on iTunes or via RSS. It just takes a second. 

 



Note to Self
Users who viewed this episode also viewed...

Note to Self > Backing Tracks: Why Live Music Won't Be Live For Long

Is your favorite band really playing live when you go see them? Not so much. This isn't about Milli Vanilli. It's about something artists love called backing tracks.  From Jay-Z to Justin Timberlake to the indie band at the local bar, performers are playing along to pre-recorded music to make themselves sound bigger, badder, fuller...

Danny, Dave and Moore > January 29, 2016 - Hour: 1

Defense still wins championships and that bodes well for the Seahawks. Jim brings his logic back to the Cougs of course. The Huskies men's basketball team is off to a great start and where they stand right now, have a good shot at the NCAA Tournament. How far can they go? A new report in People Magazine says that OJ Simpson may have CTE, but is this really someone who can get sympathy for it?

The Tai Lopez Show > (Video) Why You Should Love Conflict

Hey I just released the 67 steps. Enjoy https://www.tailopez.com/product.php?id=FS-0998&source=podcas&sid=WhyYou ShouldLoveConflict
Comments (0)

Login or Sign up to leave a comment.

Log in
Sign up

Be the first to comment.